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360 Employee Survey - Case study

The Client: ACS Courier Services

The Challenge: The island's market leader in courier services, faced the challenge of evaluating the alignment of managers to company standards regarding human resources management, strategic skills, organisation/analytical skills and professionalism as part of the certification of "Investors In People" (IIP).   

The solution: Flexipoll was deployed in March 2015 on the web and could be accessed by all employees using randomly generated/distributed access codes to ensure anonymity. The custom questionnaire encouraged employees, regardless of their position in the company's hierarchy, to express their opinions freely and evaluate their immediate managers.

The Benefits: 

  • It was possible to create a personalised program for all managers for developing leadership skills based on the feedback
  • Provided to all managers a personalised program for career development
  • Boosted the moral of all employees by enabling them to express their opinions



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