Services


BUSINESS ANALYTICS
Predictive Modelling
Optimisation Modelling
Churn Analysis
Market Basket Analysis

SURVEY RESEARCH
Customer Satisfaction Survey
360 Employee Survey

TRAINING
​​Data Analysis Training ​

Customer Satisfaction Surveys 


​The objective is to gauge the level of customer satisfaction by get answers to questions such as:
  • What drives satisfaction in your customers?
  • What drives recommendation of my services?
  • How are my customers segmented?
  • What is my customer's profile?

For more accurate feedback it is essential to perform the survey in the right context, preferably at the point of experience.

By using our FlexiPoll system, feedback can be collected either online or at the point of experience and real time reporting and analysis is produced. You can read more on a case studies regarding surveys at the point of experience here.

What we offer:
  • Questionnaire design 
  • Web Surveys
  • Tablet Surveys 
  • Email Surveys
  • Kiosk Surveys